Terms and Conditions 

General Terms and Conditions

Art. 1. In the absence of any other written agreement, our sales are governed by these general terms and conditions. Each order implies the acceptance of these sales conditions by the buyer.

Art. 2.- The execution of the order is the same as the written confirmation of it. The sending of price lists, catalogs, samples and any documentation is only done for information purposes and can not imply any obligation on our part.

Art. 3.- The goods travel at the risk of the buyer from the moment of loading, even if by special agreement the shipment is free of charge. In the event of a dispute, the buyer will indicate in detail his reservation and comments on the delivery note.
The choice of carrier will be made by our intervention. Any complaint regarding the successful completion of the delivery must be made explicitly within eight days after receipt of the goods, otherwise it will be regarded as void and non-existent.

Art. 4.- The delivery terms are communicated for information purposes. Failure to comply with the anticipated term or any other delay in the delivery of the goods can not be invoked, neither for compensation nor for the dissolution of the agreement.

Art. 5.- The goods are deemed to have been accepted when leaving our warehouses. The acceptance of the goods extinguishes any complaint from the buyer. The defects justifying a refusal of the goods by the buyer can only oblige our company to replace the goods that are recognized as defective, with the exclusion of any compensation. The replaced goods remain the property of our society. No goods will be taken back without prior written agreement.
Yoko Europe reserves the right to charge 25% costs if returned items are not in the original packaging or if it has been opened. In any other case, Yoko Europe can charge 10%.

Art. 6.- No complaint in connection with a hidden defect will be accepted outside a period of three months from the delivery of the goods. Defects identified during this period must be reported in writing. They will only give rise to replacement of the goods that are recognized as defective according to the conditions stated in article 5.

Art. 7.- The sales are reserved exclusively for professional traders. We charge a variable transport cost, depending on the chosen transport partner, the dimensions and the weight and the purchase price (for web orders).

Art. 8.- Our invoices are payable in cash. Each invoice that remains unpaid on the due date automatically and without notice of default incurs interest at the statutory rate for commercial matters from the due date. The fact that any complaint has been filed does not release the buyer from our sales conditions and payment terms. The seller retains the title to the goods as long as the buyer has not fulfilled his financial obligations to the seller.

Art. 9.- Any invoice that is not paid on the due date will be increased by 20% with a minimum of € 50 as compensation and interest loss pursuant to articles 1152 and 1229 of the Civil Code.

Art. l 0.- Value added tax or all other taxes and duties that directly or indirectly tax every sale are at the expense of the buyer

Art. 11.- Only the courts of the district of Hasselt are authorized, even in summary proceedings, to take cognizance of all disputes in which our company is involved, either as an investor or as a defendant.
No opposite amount of jurisdiction can be validly invoked against our company, unless it has explicitly failed to comply with its stipulation of jurisdiction.

Art.12.- Right of withdrawal
The customer has 14 days to return his order without giving any reason for this. For this the customer must state, in writing, within this period that he / she will return the products. When the products concerned have returned to Yoko Europe, at the customer's own expense, Yoko Europe will reimburse the full cost of the product and initial shipment. Only if the products in question are in original condition and in the original packaging. In case of damage or wear, the full amount will not be refunded.

Art.13.- Guarantee
There is a 2  (two) year guarantee on all products with manufacturing errors/flaws or fault.

Art.14.-Typographical errors
In the event that a Technical Touch product is reported at an incorrect price due to typographical errors or errors in the price information received from the suppliers. Then Tecnical Touch has the right to refuse or cancel placed orders for products that are listed for the incorrect price.Technical Touch has the right to refuse or cancel such orders, regardless of whether the order has been confirmed and whether your credit card is charged . If your credit card has already been charged for the purchase and your order has been canceled, Technical Touch will issue a credit to your credit card account for the amount of the incorrect price.

Yoko Europe BVBA

Ondernemersstraat 20, 3920 Lommel - Belgium
BTW BE0700.350.985


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